As our schools prepare to welcome your children back to school starting on Wednesday, the RCJTC team wanted to share a few reminders to help answer your transportation-related questions.
Transportation Details
Similar to last school year, families are encouraged to sign into the RCJTC Parent Portal to access the transportation details for their child(ren). These details will include the route number, bus stop location and scheduled pick-up and drop-off times in addition to the name and telephone number for the transportation provider that operates your child’s route.
Please remember that in order to access the Parent Portal successfully, you must use the same email address that you have on file with your child’s school. More information on creating a Parent Portal account can be found on our website.
Address and Contact Information Changes
All address and contact information changes must be shared with your child’s school. The RCJTC is unable to manually adjust these details and we can only add transportation once new addresses are received from the schools through our daily updates. Once a change is made by your child’s school, it may take up to five (5) days in order for transportation to be assigned for the new address.
Response Timelines
The Renfrew County Joint Transportation Consortium (RCJTC) serves over 10,000 students and receives a large volume of requests, especially during the peak period of August and September each year. While we strive to action to all change requests within three to five business days during non-peak periods, it may take up to four weeks to receive a response from the RCJTC team during peak periods.
Please feel free to reach out to our team if you have any questions about the transportation details in your RCJTC Parent Portal account and please visit the I’d Like To Page on our website for quick access to transportation information and request forms.
