Report a Concern or Problem

Each school principal is responsible for the regulation of student behaviour on school transportation vehicles. Please contact your child's school to report any concerns related to student discipline or safety:

• View listing of RCDSB Schools
• View listing of RCCDSB Schools

Each school is responsible for unloading students from school transportation vehicles at morning arrival and loading students onto school transportation vehicles following afternoon dismissal. Please contact your child's school to report any concerns related to loading and unloading:

• View listing of RCDSB Schools
• View listing of RCCDSB Schools

The RCJTC contracts with several transportation providers who employ school bus drivers and maintain school bus vehicles. Contact the transportation provider for your child's route to report any concerns that you may have about a bus driver or vehicle.

If you are not satisfied with the response provided by the transportation provider, please contact the RCJTC Team to look into the situation further in coordination with the transportation provider and partner school board (as appropriate).

Bus routes are planned by the RCJTC Transportation Router Team using the BusPlanner software. They are designed to maximize safety and efficiency for students. If the arrival and departure times of your child's bus is regularly more than ten (10) minutes early/late compared to your assigned stop time, parents / guardians may reach out to transportation providers directly and if they are not available, please contact the RCJTC Team for further assistance.