Privacy Policy

This Privacy Policy explains how Renfrew County Joint Transportation Consortium (hereinafter referred to be "RCJTC", “we”, and/or “us”) collects, uses, and shares information when you use our website at onthebus.ca (the “Site”). Please note that it covers the Site only and it does not apply to our offline activities, apps, or other business systems (such as sales or customer support platforms).

Information We Collect

We collect the following categories of information, depending on how you use the Site:

• Information you choose to submit via forms (for example, your name, email address, company, and message)
• Technical data automatically collected when you visit the Site, such as IP address, device and browser type, pages viewed, referring/exit pages, and approximate location

How We Use Information

• To operate, maintain, and secure the Site
• To respond to your inquiries and provide requested information
• To understand Site usage and improve content and layout

Cookies and Similar Technologies

We use cookies and similar technologies to run the Site and, where enabled, for analytics and advertising. Cookies help remember your preferences and understand how visitors use the Site. You can manage cookies in your browser settings.

Sharing and Service Providers

We share information with companies that help us operate the Site (i.e. hosting, analytics, security, payments, email delivery, and embedded content). These providers act on our instructions and are bound by appropriate safeguards.

Depending on your settings, providers may include Google Analytics and YouTube/Vimeo embeds.

We do not sell personal information or share it for cross-context behavioral advertising.

Retention

We keep personal information only as long as necessary for the purposes described above for up to seven (7) years in accordance with our Records Retention Policy.

Your Privacy Choices and Rights

Depending on your location, you may have rights to access, correct, or delete your information, and to object to or restrict certain processing. You can also withdraw consent where we rely on consent. To exercise these rights, contact us via email at trans@onthebus.ca. 

Canada (PIPEDA / Québec Law 25)

Children

This Site is not intended for children under the age of 13, and we do not knowingly collect personal information from these individuals.

Changes

We may update this Policy from time to time. We will change the effective date above and post the updated version on the Site.

How to Contact Us

If you have questions or requests about this Policy or your information, please reach us by email at trans@onthebus.ca.

Notes on specific features

• Analytics: We use Google Analytics 4 to understand Site usage. You can opt out using browser settings or applicable add-ons.
• Embeds: Third-party embeds (for example, video, maps, social) may set their own cookies when you view them.